At Extreme Investor Network we are always on the lookout for the latest trends and developments in the financial world. Recently, Salesforce CEO Marc Benioff sat down with CNBC’s Jim Cramer to discuss the innovative new platform “Agentforce” that is revolutionizing customer service and sales automation.
Benioff highlighted how “Agentforce” is helping companies like ADP, OpenTable, Wyndham, and Wiley to automate customer inquiries and streamline their operations. In fact, the platform is resolving more than 90% of customer inquiries for ADP and OpenTable, showcasing its efficiency and effectiveness.
One interesting use case mentioned by Benioff was how textbook maker Wiley is utilizing “Agentforce” during the back-to-school season to manage the surge in book purchases by students. Instead of hiring and training temporary employees, Wiley can expand their customer service capabilities using the platform.
It’s important to note that while automation is transforming the customer experience, Benioff emphasized that humans are still essential for driving customer success. By combining the power of automation with human touchpoints, companies can achieve a higher level of customer satisfaction and operational efficiency.
In addition to discussing the success of “Agentforce,” Salesforce also beat Wall Street’s expectations in their latest earnings report, leading to a rise in share prices during extended trading hours.
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