Thon Hotels, a prominent hotel chain in Norway, has recently made a significant technological advancement by migrating their entire portfolio to the Oracle Hospitality OPERA Cloud platform. This move is strategically aimed at streamlining global operations and enhancing guest services, setting a new standard in the hospitality industry.
The adoption of OPERA Cloud Property Management (PMS), Sales and Events Management, and OPERA Cloud Central has equipped Thon Hotels with a comprehensive suite of technology solutions. These tools are designed to not only support the chain’s strategic growth but also improve the management of their guest loyalty program and enable mobile-enabled on-site services. Furthermore, the platform facilitates direct distribution through Thon’s online booking engine and contact center operations, ensuring a seamless experience for guests.
The seamless migration to OPERA Cloud was executed in just one day, covering a total of 96 properties. This rapid and efficient transition was made possible through close collaboration with Oracle, showcasing Thon Hotels’ commitment to operational excellence. By unifying guest profiles and operations, the chain is now able to make more informed business decisions at both corporate and individual property levels, ensuring consistent and personalized guest experiences across all properties.
Morten Thorvaldsen, CEO of Thon Hotels, highlighted the benefits of moving to the cloud by stating, “Moving to the cloud has helped us optimize operations both on and above our properties. We saw the value in migrating all properties under 24 hours, and Oracle went above and beyond to ensure this migration was seamless. This enabled our staff to maintain smooth operations and deliver the high level of service our guests expect.”
The OPERA Cloud platform has proven to enhance operational efficiency by significantly reducing check-in and check-out times. Staff members now have access to crucial room occupancy information, future reservations, and other critical data in one centralized location. The platform’s mobile-friendly nature enables staff to make real-time decisions, benefiting guests anywhere on the property, not just at the front desk.
Alex Alt, Executive Vice President and General Manager of Oracle Hospitality and Retail, emphasized the importance of a modern, cloud-based hospitality platform for Thon Hotels’ continued expansion. He commended Thon for their thoughtful approach to change management, essential for the project’s success and the swift migration of numerous hotels. With Oracle’s comprehensive, unified hospitality cloud platform, Thon Hotels is now well-equipped to provide hands-on guest services throughout their properties, further enhancing their reputation in the industry.
This successful migration to the Oracle Hospitality OPERA Cloud platform reflects Thon Hotels’ commitment to innovation and excellence in the hospitality sector. By embracing advanced technology and leveraging cutting-edge solutions, Thon Hotels sets a new standard for operational efficiency and guest satisfaction in the industry.